Vertical Logistics – an allied member of the New Zealand Speciality Coffee Association.
Vertical Logistics, a 100% kiwi owned business, was formed in 2015 as a boutique international freight forwarding company. Whilst being very competitive in the market we also saw a specific need for good old-fashioned customer service.
In early 2016 we saw a gap in the market to provide the same high level of customer service in the national courier industry and after meeting with several of the major players in the New Zealand courier industry, we formed an alliance with Courier Post.
Whilst Courier Post pick up and deliver your parcels using the online e-ship system or pre-paid tickets, we have our own accounts and customer service team who personally manage our customers and look after any issues that may arise.
Our team are readily contactable by direct dial phone or email and work with a VIP team at Courier Post so they can resolve any potential issues that may arise a lot quicker. This limits our customers valuable time hanging on the phone or waiting for a solution.
Due to Verticals shipment volumes under Courier Post we also enjoy bigger weight and cubic breaks with discounted pricing which in turn we pass onto our clients.
With Vertical being an allied member of the New Zealand Speciality Coffee Association, we already currently work with a number of their members, assisting with their international freight requirements along with their national courier business, so we know and understand well the importance of getting your product from A to B as quickly as possible.
As our business has grown and developed so has the team at Vertical and now have a sales team on the road day in day out across the country backed up by a superb accounts and customer service team in the office.
With Vertical Logistics you are not a number no matter how big or small you are, you are a valued customer and we treat everyone with the same high-level customer service.
If you are interested in any quotes whether it be for your international freight requirements or national courier business please contact Shane York on 021 311 079 or email shane@vll.co.nz.